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Shepherd children with their sheep and a guard dog, in the Andes of Peru. - Image ID: 2T57XTC (RF)
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Frequently asked questions

How do I download an image or video from Ä¢¹½´«Ã½?

To download an image or video from Ä¢¹½´«Ã½, simply find the content you want, click on it to view the image page, and then click the "Download" or "Purchase" button. Follow the on-screen prompts to complete the download.

What file formats are available for downloads on Ä¢¹½´«Ã½?

We offer JPEG files for images and photo-JPEG files for videos. These formats are standard for online media and provide high-quality content for your projects.

Can I download a watermarked version to test in my project before purchasing?

Yes, we provide watermarked versions for testing purposes. Click "Download preview" to test images in your project before making a purchase.

Is there a limit to the number of times I can download a purchased image or video?

No, there is typically no limit to the number of times you can download a purchased image or video. However, there will be expiry on images where the license has expired.

How can I access my purchased downloads after I've completed the purchase?

Your purchased downloads can be accessed in your Ä¢¹½´«Ã½ account. Log in, go to your account settings, and find the "Order History" or "Downloads" section. There, you'll be able to re-download your purchased content.

Can I download a previously purchased image or video multiple times on different devices?

Yes, you can download a previously purchased image or video on different devices. Access to your purchased content is linked to your Ä¢¹½´«Ã½ account, allowing you to download it as needed.

Do you offer batch downloading for multiple images or videos?

Ä¢¹½´«Ã½ does not typically offer batch downloading for multiple images or videos. Each content item must be individually selected and downloaded.

What should I do if I encounter issues while downloading an image or video?

If you experience any issues while downloading, such as slow download speeds or incomplete downloads, ensure you have a stable internet connection. If the problem persists, contact Ä¢¹½´«Ã½'s customer support for assistance.

Can I download content I've licensed again at a later date?

Yes, you can download content you've licensed again at a later date. However, once the original license expires, you can no longer down from your downloads page.

What happens if I accidentally delete a downloaded file?

If you accidentally delete a downloaded file, you can access it again in your Ä¢¹½´«Ã½ account's "Order History" or "Downloads" section. You can re-download your purchased content as needed.

How can I check all my purchases?

If you are looking to find the images you have purchased all in one place, log into the Ä¢¹½´«Ã½ website with your registered account. Then click on "My Ä¢¹½´«Ã½" and "Purchased Images" to see and download your purchased images.  

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Contact us

Helping customers to buy and license imagery:

+44 (0) 1235 844600


For sales enquires about Live News, Sport and Entertainment:

+44 (0) 1235 844590

Front Desk - UK Office

Open Monday to Friday

09:00 - 17:00 GMT BST

+44 (0) 1235 844580


Address:

Ä¢¹½´«Ã½ Limited

6 - 8 West Central

127 Olympic Avenue

Milton Park

Abingdon

Oxon, OX14 4SA